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Customer Service Complaint

24 July 2009

I am not alone when I share stories of long frustrated phone calls hoping for some sort of service from call centres or customer service departments. We in SA have almost lost the desire to raise a complaint because it often takes more effort to get a resolution than to just deal with the bad situation ourselves.

Well all this could change with the new trend set by Dave Carroll who flew United Airlines and found his guitar broken. After numerous complaints and getting know where they have written and released a song about the sad tale, sung in true country music style. The Youtube video has gotten 3,838,550 views since 6th July. United responded by donating guitars to charity.

Now I just need to think of words to my song about Mugg and Bean.

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